At Ensar Welfare Trust, we value your feedback and are committed to continually improving the services and support we provide. Whether you would like to share a compliment, suggestion, or concern, your feedback helps us strengthen our work and better serve the communities who rely on us.
We welcome all comments and will treat your feedback with respect, fairness, and confidentiality. Positive feedback encourages our team and volunteers, while constructive feedback helps us identify areas for improvement and maintain the highest standards of service.
If you have feedback or would like to get in touch, you can contact us using the details below:
General Enquiries: info@ensarwt.org.uk
Complaints: complaints@ensarwt.org.uk
Address: 85 Great Portland Street First Floor, London, W1W 7LT
Ensar Welfare Trust is committed to providing a high standard of service and treating everyone with fairness, dignity, and respect. If you are dissatisfied with any aspect of our work, we encourage you to let us know so we can investigate your concerns and work towards a prompt resolution.
In many cases, concerns can be resolved quickly by speaking directly with the member of staff or volunteer involved, or by contacting a manager. We aim to address issues openly, fairly, and as efficiently as possible.
If your concern cannot be resolved informally, you may submit a formal complaint by emailing complaints@ensarwt.org.uk (replace with your official complaints email if different) or by writing to our registered office.
All written complaints will be acknowledged within 7 working days of receipt. We aim to complete our investigation and provide a full written response within 30 working days, outlining our findings and any actions taken. If additional time is required due to the complexity of the matter, we will keep you informed and explain the reason for the delay.
If you are not satisfied with our response, you may request that your complaint be reviewed by the Chair of Trustees (or Chairman, if that is the official title used by your charity). An independent review will be carried out, and you will receive a final written response within 30 working days of your appeal wherever possible.
We treat all feedback, enquiries, and complaints with the highest level of confidentiality and handle your personal information in accordance with applicable data protection laws and our Privacy Policy. Your information will only be used to review, investigate, and respond to your feedback, and will not be shared unless there is a lawful reason to do so.
Ensar Welfare Trust is committed to transparency, accountability, and continuous improvement.
